cv665's Privacy Policy

Scope of Information Collection

When registering an account and using services on the cv665 platform, we may collect the following types of information. Each piece of information is collected for a specific purpose and only to the minimum extent necessary.

1.1 Information You Provide Directly

• Name, email address, and mobile number
• Date of birth (for age verification — only users aged 21 and above may use the service)
• Information related to payment transactions (bKash, Nagad, Rocket, or Upay account identifiers)
• Documents required for identity verification (such as a national identity card)
• Any contact information provided via support chat or email

1.2 Automatically Collected Information

When you use the cv665 website or app, the following technical information may be collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Page visit times, session duration, and navigation patterns
• Cookies and similar tracking technologies (see Section 6 for details)

Purpose of Using Information

cv665 uses collected information only for the following legitimate purposes. No personal information is used for the purpose of selling to third parties.

2.1 Service Operations

• Account registration, verification, and management
• Processing deposits, withdrawals, and transactions
• Distributing bonuses and rewards
• Managing gaming activities and VIP program

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (access for users aged 21 and above only)
• Implementing responsible gaming policies
• Identifying and resolving technical errors

2.3 Communication and Support

• Providing customer service support (24/7 live chat and email)
• Sending important account-related notifications
• Promotional communications with your consent

Information Sharing and Disclosure

cv665 deeply respects your personal information. We do not share your information with third parties except in the following limited circumstances:

3.1 Service Provider Partners

Technology, payment processing, and security providers working with us to operate the platform may access information to a limited extent. They receive only the information necessary to work on behalf of cv665, and strict confidentiality agreements are in place with them.

3.2 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate demands from government authorities.

3.3 Fraud Prevention

If serious fraud or criminal activity is identified, the minimum necessary information may be shared with relevant authorities.

Data Security Measures

To ensure the security of your information, cv665 has implemented multi-layered technical and administrative measures.

4.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Stored data is kept in encrypted form
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

4.2 Administrative Security

• Only authorized staff may access personal information
• All staff receive privacy training
• Data access logs are reviewed regularly

Data Retention Period

cv665 retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Active account data: retained for the full duration that the account remains active
• Closed account data: retained after account closure for the period required by legal obligations
• Transaction records: financial transaction records are kept to meet regulatory requirements
• Marketing data: marketing communications are stopped immediately upon withdrawal of your consent

Once the applicable period has ended or there is no longer a reason to retain your information, we securely delete or anonymize it.

Cookies and Tracking Technologies

cv665 uses cookies and similar technologies to improve its website and services.

6.1 Types of Cookies

• Essential Cookies: Required for the website to function properly — managing login sessions and security
• Functional Cookies: For remembering your preferences and language settings
• Analytics Cookies: For analyzing usage patterns and improving the service

Most modern browsers have options to control cookies. However, please note that disabling certain cookies may cause some cv665 features to not work properly.

Your Rights and Controls

cv665 believes you should have full control over your personal information. Your key rights are described below:

7.1 Right to Access and Correction

You can log in to your account at any time to view your stored information and correct it if needed. Contact our support team to correct any inaccurate information.

7.2 Right to Data Deletion

You may request to close your account. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

7.3 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional emails or messages, you can change your preferences at any time through your account settings or via the support team. Mandatory account notifications are not covered by this option.

7.4 Right to Lodge a Complaint

If you have any concerns about how your information is managed, please contact cv665's support team first. We take all complaints seriously and are committed to resolving them promptly.

Protection of Minors

cv665 strictly prohibits the use of its services by anyone under the age of 21. We do not intentionally collect information from minors.

If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you have information indicating that a minor is using our platform, please notify us immediately at [email protected].

International Data Transfers

cv665 serves users based in Bangladesh. However, our technical infrastructure may operate on servers located in various countries.

Where your information is transferred outside of Bangladesh, we ensure that the protection standards described in this Policy are maintained at every step of the transfer. Recipient parties are bound by strict confidentiality agreements.

Special Protection for Payment Information

The security of financial transactions is cv665's highest priority. The following special measures apply to transactions made through bKash, Nagad, Rocket, and Upay:

• All payment information is transmitted via SSL/TLS encryption
• Mobile banking PINs or passwords are never stored in cv665's systems
• Each transaction is verified through a unique identification code
• Unusual transaction patterns are automatically identified and reviewed

Please note: no representative of cv665 will ever ask for your mobile banking PIN or OTP code by phone or email. If you receive such a request, report it immediately to [email protected].

Policy Changes and Updates

cv665 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:

• Display a clear update notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

If you continue to use cv665's services after any changes, you will be considered to have accepted the updated Policy. If you have questions about changes to the Policy, please contact our support team.

Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Active 24/7 (via the chat button on the website)

We generally respond to your requests as quickly as possible. Support is available in both Bengali and English via email or live chat.